Support

Stuck, found a mistake, or have an idea? Write to us and we’ll get back to you.

It helps to tell us your device (iPhone or iPad), its iOS version, and the lesson you were on.

I bought the book, but it’s locked

Open the app, tap the gear at the top of the Book tab to open Settings, and choose Restore Purchases. You can also find Restore Purchases on any locked page. Make sure you’re signed in to the same Apple Account you bought the book with.

Can my family use it?

Yes. The purchase works with Family Sharing, so everyone in your family group can unlock the book on their own devices with Restore Purchases.

I’d like a refund

Purchases are handled by Apple, so refunds are too. Ask for one at reportaproblem.apple.com.

My progress isn’t showing on my other device

Turn on Sync with iCloud in the app’s Settings on both devices.
Check that both are signed in to the same Apple Account, with iCloud Drive on in the Settings app.
Open the app on the device that has your progress, give it a moment online, then open it on the other.
If the app’s Settings says sync is paused or waiting, the note under the switch explains why.

I can’t hear the Korean voice

The app says letters and words out loud in the Prologue and Appendix A, where you learn how Hangeul sounds. If you tap a speaker there and hear nothing, turn up your device’s volume. The app’s Settings also has a slower speed.